FAQ
1. How long does order processing take?
We process all orders within 1–3 business days (Monday to Saturday), excluding Sundays and public holidays. You’ll receive an email confirmation once your order is shipped.
2. When will I receive my order?
Most orders arrive within 6–9 business days after shipping. Delivery times may vary based on your location and courier service.
3. How can I track my order?
Once your order ships, you’ll get a shipping confirmation email with your tracking number. Simply click the link to track your package’s progress.
4. Can I change or cancel my order after placing it?
If you need to make changes, please contact us at [your support email here] as soon as possible. Once an order is processed or shipped, we may not be able to modify or cancel it.
5. What should I do if I entered the wrong address?
Please double-check your address before checkout. If you notice an error, contact us immediately. Beaunivra is not responsible for delays or lost packages due to incorrect addresses.
6. Do you offer returns or exchanges?
Yes! If you receive a damaged or incorrect product, please reach out within 7 days of delivery. For details, visit our Return & Refund Policy page or contact our support team.
7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.
8. Are your products cruelty-free?
Yes — Beaunivra is committed to cruelty-free beauty. None of our products are tested on animals.
9. Do you ship internationally?
Currently, Beaunivra ships to select regions. Please check the shipping options at checkout to confirm if we deliver to your country.
10. How can I contact customer support?
You can reach our friendly support team at [your support email here]. We’ll get back to you within 24–48 hours on business days.